Terms of Service

By accessing, browsing, or using the RanchOS platform — whether through our website, web application, or any associated mobile interface — you agree to be bound by these Terms of Service, our Privacy Policy (available at ranchos.live/privacy), and all applicable laws and regulations. If you do not agree to these Terms, you are prohibited from using or accessing the Service.

These Terms constitute a legally binding agreement between you and Data Driven Design Group, LLC. Your continued use of the Service after any modifications to these Terms constitutes your acceptance of the updated Terms.

Authority to Bind an Organization: If you are accessing or using the Service on behalf of a company, ranch, equestrian facility, partnership, limited liability company, or other legal entity ("Organization"), you represent and warrant that (a) you have full legal authority to bind the Organization to these Terms, (b) you have read and understood these Terms, and (c) you agree to these Terms on behalf of the Organization. If you do not have such authority, you must not access or use the Service on behalf of the Organization.

Age Requirements: The Service is intended for users who are 18 years of age or older. You must be at least 18 years old to create a ranch administrator account, instructor account, or any account that requires management authority over ranch operations. If you are a parent or legal guardian creating an account to monitor a minor rider's progress, you may do so provided you comply with all applicable laws and these Terms. By creating an account, you represent and warrant that you are at least 18 years of age. Accounts created for minors (rider accounts) must be created or authorized by a parent or legal guardian, and the parent or guardian accepts all responsibility for such account.

DDDG reserves the right, in its sole discretion, to deny access to the Service to any person or entity for any or no reason.

RanchOS is a cloud-hosted, subscription-based Software-as-a-Service ("SaaS") platform designed to assist horse ranches, equestrian centers, and riding academies with the digital management of their operations. The Service includes, without limitation, the following features and modules as made available from time to time:

• Lesson Scheduling: Tools to create, manage, and schedule individual and group riding lessons, assign riders and instructors, support recurring session configurations, and display lessons on a calendar interface.
• Skill Ratings & Assessment: Functionality enabling certified instructors to rate riders across defined equestrian skill categories in real time during or after lessons.
• Rider Progress Tracking: Dashboards and reporting tools that display individual rider progress over time, including skill development trends and lesson history.
• Task & Ranch Management: Operational tools for tracking ranch-level tasks, assignments, and administrative workflows.
• Inventory Management: Tools to manage ranch inventory, equipment, and supplies.
• Horse & Stall Management: Profiles and tracking for individual horses, stall assignments, health notes, and lesson assignments.
• Billing Facilitation: Payment collection tools powered by Stripe, including invoice generation, lesson package management, and online payment acceptance.
• Summer Camp Management: Registration, camper profile management, scheduling, group assignments, and parent communications for equestrian summer camp programs.
• Parent Portal: A read-only portal enabling parents and legal guardians to view their child rider's progress, lesson history, skill ratings, achievements, and upcoming lessons.
• Document Management: Storage and retrieval of relevant ranch documents.
• Workflow Automation: A rule-based workflow engine allowing ranch administrators and instructors to configure automated task creation and assignment on daily, weekly, biweekly, or monthly schedules. Automated tasks are generated by the platform on behalf of the ranch and are subject to ranch administrator oversight and control.
• Team Inbox & Internal Messaging: A staff-only internal messaging system enabling ranch administrators, instructors, and staff to send and receive messages, task handover notes, shift communications, and system notifications within the ranch. The Team Inbox is strictly limited to staff roles. Riders, parents, and volunteers do not have access to the Team Inbox and cannot send or receive internal staff messages. DDDG may access message content to the extent necessary to provide the Service, investigate abuse, or comply with legal obligations.
• Ranch Alert Banner: A global ranch-wide notification system enabling ranch administrators to post time-sensitive operational alerts (e.g., weather events, arena closures, schedule changes) visible to all users belonging to that ranch. Only ranch administrators may create, edit, or archive alerts. All other users have read-only access.
• In-App AI Advisor ("RanchOS Guide"): An AI-assisted operational advisor that analyzes ranch data (task status, inventory levels, lesson schedules, horse care records) and generates suggestions for ranch administrators and staff. AI-generated suggestions are informational only, are not guaranteed to be accurate or complete, and do not constitute professional veterinary, legal, financial, or operational advice. All actions taken in response to AI suggestions are the sole responsibility of the ranch administrator and staff. DDDG makes no representations as to the accuracy, reliability, or fitness for purpose of any AI-generated output.
• Analytics & Reporting: Data visualization and reporting tools including historical trend analysis, horse and instructor utilization metrics, inventory cost dynamics, rider progress charts, and a scenario planning simulator. Analytics are derived from data entered by the ranch and are subject to the accuracy of that data.
• Drift Detection: An automated monitoring layer that identifies operational gaps such as overdue tasks, stale inventory, and horse care scheduling issues. Drift detection outputs are informational only and do not create any obligation on DDDG to act on identified gaps.

Beta Period: RanchOS is currently in a Beta phase. During the Beta period, certain features may be incomplete, unavailable, or subject to change without notice. Access to the Beta may be limited to selected ranches at DDDG's sole discretion. During the Beta period, the Service is provided "AS IS" and "AS AVAILABLE" without any warranty of any kind, express or implied. DDDG makes no representations as to uptime, data availability, or feature completeness during the Beta period. DDDG may terminate the Beta at any time and transition to paid subscription plans. Your continued use of the Service following the transition to paid plans constitutes your acceptance of the applicable subscription terms.

DDDG reserves the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice, and DDDG shall not be liable to you or to any third party for any such modification, suspension, or discontinuance.

Subscription Plans: Following the Beta period, access to RanchOS requires a paid monthly subscription. The following plans are currently offered (pricing subject to change with 30 days notice):

• Starter Plan — $99/month: Supports up to 5 instructors and 50 active riders. Includes core features: lesson scheduling, skill ratings, rider progress portal, task management, and horse profiles.
• Professional Plan — $249/month: Supports up to 15 instructors and 200 active riders. Includes all Starter features plus summer camp management, parent portal, billing and online payments, development plans, and priority support.
• Enterprise Plan — $499/month: Unlimited instructors and riders. Includes all Professional features plus multi-arena support, inventory management, API access, dedicated onboarding, and SLA-backed support.

Billing & Auto-Renewal: Subscription fees are billed monthly in advance. By providing a valid payment method, you authorize DDDG (via our payment processor, Stripe) to charge your payment method on a recurring monthly basis for the applicable subscription fee. Subscriptions automatically renew each month unless cancelled in accordance with these Terms.

Cancellation: You may cancel your subscription at any time by providing at least thirty (30) days written notice to DDDG via the in-app settings or by emailing dataddgroup@gmail.com. Cancellation will take effect at the end of the then-current billing period following the 30-day notice period. You will retain access to the Service for the remainder of the paid subscription period.

No Refunds: All subscription fees are non-refundable. No refunds or credits will be issued for partial months of service, unused features, or periods during which the Service is available but not used. Upon cancellation, your access will continue until the end of the paid billing period.

Price Changes: DDDG reserves the right to modify subscription pricing at any time. DDDG will provide at least thirty (30) days written notice (via email or in-app notification) before any price increase takes effect. Your continued use of the Service after a price change constitutes your acceptance of the new pricing.

Payment Processor — Stripe: All payment processing for RanchOS subscriptions is handled by Stripe, Inc. By using the Service, you agree to be bound by Stripe's Terms of Service (available at stripe.com/legal) and Privacy Policy (available at stripe.com/privacy). DDDG does not store complete credit card or payment method information on its servers. All payment data is stored and processed by Stripe in accordance with PCI-DSS standards.

Stripe Connect: Ranches that elect to use RanchOS's billing facilitation features to collect payments from riders and parents must create a Stripe Connect account. By activating Stripe Connect, you agree to the Stripe Connected Account Agreement (available at stripe.com/connect-account/legal). DDDG is a platform facilitating the connection between your ranch and Stripe; the payment relationship for ranch services is directly between your ranch and your clients.

Failed Payments: If a payment fails, DDDG will attempt to notify you via email. If payment is not received within ten (10) days of a failed billing attempt, DDDG reserves the right to suspend or terminate your account. You remain responsible for any unpaid amounts.

Taxes: Subscription fees do not include applicable taxes. You are responsible for all sales, use, and other taxes imposed by applicable law on your subscription.

4.1 — Software Platform Only. RanchOS is a software management platform. Data Driven Design Group, LLC is a technology company, NOT an equestrian service provider, riding school, stable operator, horse trainer, or any other type of equestrian activity provider. DDDG does not offer, supervise, manage, control, or otherwise participate in any equestrian activities of any kind.

4.2 — No Employment or Agency Relationship. DDDG does not employ, supervise, train, certify, credential-check, or control any instructors, ranch staff, ranch administrators, horse handlers, veterinarians, farriers, or any other individuals associated with equestrian operations that use the RanchOS platform. All instructors and ranch personnel are employees, contractors, or agents of the respective ranch or equestrian facility — not of DDDG. No agency, partnership, joint venture, employment, or franchise relationship is created between DDDG and any ranch, instructor, or user by virtue of these Terms or use of the Service.

4.3 — Inherent Dangers of Equestrian Activities. YOU ACKNOWLEDGE AND AGREE THAT EQUESTRIAN ACTIVITIES — INCLUDING WITHOUT LIMITATION HORSEBACK RIDING, RIDING LESSONS, HORSE CARE, GROUNDWORK, TRAIL RIDING, JUMPING, DRESSAGE, BARREL RACING, AND PROXIMITY TO HORSES GENERALLY — ARE INHERENTLY DANGEROUS ACTIVITIES. These activities involve unpredictable animals capable of acting suddenly and without warning. The risks inherent in equestrian activities include, but are not limited to: falling from a horse, being kicked, bitten, bucked off, or struck by a horse; collision with fixed or moving objects; equipment failure; ground hazards; falls resulting in serious bodily injury including paralysis and traumatic brain injury; and death. NO LIST OF WARNINGS CAN IDENTIFY ALL RISKS ASSOCIATED WITH EQUESTRIAN ACTIVITIES.

4.4 — No Representations as to Qualifications or Safety. DDDG MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES OF ANY KIND REGARDING: (a) the safety, competency, qualifications, certifications, credentials, training, or suitability of any instructor, ranch staff member, ranch administrator, or any other individual listed on or using the RanchOS platform; (b) the safety, condition, suitability, temperament, health, or fitness of any horse for riding or for any particular rider or activity; (c) the safety, condition, or suitability of any arena, facility, arena surface, equipment, tack, or premises used in connection with any equestrian activity scheduled, tracked, or managed through RanchOS; or (d) the compliance of any ranch or instructor with applicable local, state, or federal laws, regulations, or industry standards governing equestrian activities.

4.5 — Assumption of Risk. ALL USERS OF THE RANCHOS PLATFORM — INCLUDING RANCH ADMINISTRATORS, INSTRUCTORS, STAFF, RIDERS, AND PARENTS OR GUARDIANS OF MINOR RIDERS — EXPRESSLY ACKNOWLEDGE AND ASSUME ALL RISKS ASSOCIATED WITH EQUESTRIAN ACTIVITIES, WHETHER KNOWN OR UNKNOWN, INCLUDING THE RISK OF SERIOUS PERSONAL INJURY, PERMANENT DISABILITY, OR DEATH. This assumption of risk is a material condition of your use of the Service. If you do not accept this assumption of risk, you must not use the Service.

4.6 — No Responsibility for Physical Harm. DDDG IS NOT RESPONSIBLE AND SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY BODILY INJURY, DISABILITY, DEATH, PROPERTY DAMAGE, OR OTHER LOSS OR HARM ARISING FROM, RELATED TO, OR OCCURRING IN CONNECTION WITH: (a) any equestrian activity scheduled, tracked, managed, or otherwise facilitated through the RanchOS platform; (b) the actions or omissions of any instructor, ranch staff member, ranch administrator, or other third party using or listed on the platform; (c) the behavior of any horse, animal, or livestock; or (d) the condition of any facility, arena, equipment, or tack used in connection with any equestrian activity. This exclusion applies regardless of whether DDDG was advised of the possibility of such harm.

4.7 — Ranch Insurance Obligations. RANCH ADMINISTRATORS ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR MAINTAINING APPROPRIATE AND ADEQUATE INSURANCE COVERAGE FOR THEIR EQUESTRIAN OPERATIONS. DDDG strongly recommends that all ranches and equestrian facilities using the RanchOS platform maintain, at minimum: (a) commercial general liability insurance with limits appropriate to their operations and applicable state law requirements; (b) equine liability insurance; (c) professional liability (errors and omissions) insurance for instructor services; and (d) any other insurance required by applicable law, lease, or contractual obligation. The failure to maintain adequate insurance does not diminish the ranch's obligations or liabilities under these Terms or applicable law.

4.8 — Compliance with Equine Liability Statutes. Ranch administrators are solely responsible for ensuring their equestrian operations comply with all applicable local, state, and federal laws governing equestrian activities, including but not limited to applicable equine activity liability statutes ("EALAs") that may be in effect in their jurisdiction. Many U.S. states have enacted EALAs that limit or modify the liability of equine activity sponsors and professionals for certain equine-related injuries. Compliance with any such statutes — including required signage, warnings, and waivers — is the sole responsibility of the ranch. DDDG makes no representation that use of the RanchOS platform satisfies any statutory obligations.

4.9 — Parent and Guardian Acknowledgment. If you are a parent or legal guardian of a minor rider, you expressly acknowledge that riding lessons and other equestrian activities involve inherent risks including, without limitation: falling from a horse, being kicked by a horse, being bitten by a horse, equipment failure, and other serious risks of bodily injury or death. You accept these risks on behalf of your minor child and you agree that DDDG bears no responsibility for any such injury or harm. You are strongly encouraged to ensure that your child's ranch or instructor maintains appropriate liability insurance and provides appropriate safety equipment (including properly fitted ASTM-certified helmets) for all equestrian activities.

4.10 — Recommended Waivers. DDDG strongly recommends that all ranches and equestrian facilities obtain signed, jurisdiction-compliant liability waivers and assumption-of-risk agreements from all riders, parents, and guardians prior to any equestrian activity. RanchOS's digital document management features may assist with document storage, but DDDG makes no representation that any form, waiver, or document created, uploaded, or stored on the platform satisfies any legal requirement. Consult an attorney licensed in your state for appropriate waiver language.

Account Creation: To access RanchOS, you must create an account and provide accurate, complete, and current information. You agree to maintain the accuracy of your account information and to update it promptly if it changes.

Account Security: You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password. You agree not to share your login credentials with any other person. You are responsible for all activities that occur under your account, whether or not you authorized such activities. You must immediately notify DDDG at dataddgroup@gmail.com if you believe your account has been compromised, accessed without authorization, or if your credentials have been lost or stolen. DDDG will not be liable for any loss or damage arising from unauthorized use of your account.

Role-Based Access: RanchOS employs a role-based access control system. The following roles exist within the platform:

• Ranch Administrator (ranch_admin): Full administrative access to the ranch's RanchOS account, including management of instructors, riders, lessons, billing, and all platform features.
• Instructor: Access to lesson scheduling, rider management, and skill rating features for their assigned riders and lessons.
• Staff: Limited operational access as configured by the ranch administrator.
• Rider: Access to personal progress dashboards and lesson history, as enabled by the ranch administrator.
• Parent/Guardian: Read-only access to a specific linked minor rider's progress data through the Parent Portal.

Ranch Administrator Responsibility: The ranch administrator is responsible for all actions taken by all users within their ranch account, including instructors, staff, riders, and parents. The ranch administrator acknowledges that granting access to the Service to additional users is the administrative equivalent of authorizing those users to act on the ranch's behalf within the permissions assigned to their role. DDDG shall not be liable for any harm caused by actions of users operating under a ranch's account.

Prohibited Activities: In connection with your use of the Service, you agree not to: (a) share your account credentials or allow others to access the Service using your credentials; (b) create multiple accounts or accounts under false identities; (c) provide false, misleading, or inaccurate information in connection with your account registration or use of the Service; (d) access or attempt to access accounts, systems, or data that you are not authorized to access; (e) use the Service for any illegal purpose or in violation of any applicable laws or regulations; (f) attempt to reverse engineer, decompile, or otherwise obtain the source code of any portion of the Service; (g) use automated systems, bots, or scripts to access or interact with the Service in any unauthorized manner; or (h) interfere with or disrupt the integrity or performance of the Service or servers or networks connected to the Service.

Your use of RanchOS is also governed by our Privacy Policy, which is incorporated into these Terms by reference and available at ranchos.live/privacy. Please review the Privacy Policy carefully before using the Service.

6.1 — Data We Collect. In the course of providing the Service, RanchOS collects the following categories of information: (a) account registration information, including name, email address, role, and ranch association; (b) rider profile information, including name, assigned level, lesson history, and skill ratings; (c) usage data, including interactions with the platform, session information, and feature usage; and (d) payment information, processed and stored by Stripe.

6.2 — How We Use Data. Data collected through the Service is used for: (a) operating, maintaining, and improving the Service; (b) tracking and displaying rider progress and lesson history; (c) facilitating communications between users and ranch administrators; (d) processing billing and subscription payments; and (e) complying with legal obligations.

6.3 — COPPA Compliance — Children Under 13. IMPORTANT NOTICE: THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT ("COPPA") REQUIRES THAT OPERATORS OF ONLINE SERVICES DIRECTED TO CHILDREN UNDER THE AGE OF 13 OBTAIN VERIFIABLE PARENTAL CONSENT BEFORE COLLECTING PERSONAL INFORMATION FROM SUCH CHILDREN.

RanchOS may contain personal information about minor riders under the age of 13, including their names, lesson history, and skill ratings, when such information is entered by ranch administrators or instructors. RANCH ADMINISTRATORS ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR: (a) obtaining verifiable parental consent from the parent or legal guardian of any rider under the age of 13 before creating a profile for or entering any data about that rider into the RanchOS platform; (b) ensuring that such consent is documented and retained in accordance with applicable law; and (c) complying with all COPPA requirements applicable to their operations.

DDDG does not knowingly collect personal information directly from children under 13 without verifiable parental consent obtained through the ranch administrator. If DDDG discovers that personal information of a child under 13 has been collected without appropriate parental consent, DDDG will take steps to delete such information as soon as practicable.

6.4 — Parental Rights. Parents and legal guardians of minor riders may request, at any time: (a) access to their child's personal information stored on the RanchOS platform; (b) correction of any inaccurate information about their child; or (c) deletion of their child's personal information from the platform. Such requests should be made to the ranch administrator who entered the data, or directly to DDDG at dataddgroup@gmail.com. DDDG will process such requests in accordance with applicable law.

6.5 — Data Sharing & Subprocessors. DDDG does not sell your personal data to third parties. DDDG shares data only with the following subprocessors as necessary to provide the Service:

• Supabase, Inc.: Database hosting and authentication services.
• Vercel, Inc.: Application hosting and content delivery.
• Resend, Inc.: Transactional email delivery.
• Stripe, Inc.: Payment processing and billing infrastructure.

Each subprocessor is contractually bound to process data only as instructed and in accordance with applicable privacy laws.

6.6 — Data Retention. Active account data is retained for as long as your account remains active. Upon deletion or termination of an account, associated personal data will be purged from DDDG's systems within ninety (90) days, subject to DDDG's legal retention obligations. Aggregated, anonymized data may be retained indefinitely.

6.7 — CCPA Rights — California Residents. If you are a resident of California, you have certain rights under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"), including the right to: (a) know what personal information is collected about you; (b) know whether your personal information is sold or disclosed, and to whom; (c) opt out of the sale or sharing of your personal information (DDDG does not sell personal information); (d) access your personal information; (e) request deletion of your personal information, subject to certain exceptions; and (f) non-discrimination for exercising your privacy rights. To exercise your CCPA rights, contact DDDG at dataddgroup@gmail.com.

6.8 — GDPR Rights — European Union Residents. If you are a resident of the European Union or European Economic Area, you have certain rights under the General Data Protection Regulation ("GDPR"), including the right to: (a) access your personal data; (b) rectify inaccurate personal data; (c) request erasure ("right to be forgotten"); (d) restrict processing of your personal data; (e) data portability — receive your data in a structured, machine-readable format; and (f) object to processing based on legitimate interests. The lawful basis for DDDG's processing of personal data is primarily the performance of a contract with you (Article 6(1)(b) GDPR). To exercise your GDPR rights, contact DDDG at dataddgroup@gmail.com. You also have the right to lodge a complaint with your local data protection authority.

By creating a ranch administrator account, you represent, warrant, and agree to the following:

7.1 — Authorization. You warrant that you are authorized to operate an equestrian facility and to enter into these Terms on behalf of the ranch or equestrian organization you represent. You have full authority to bind the organization to these Terms.

7.2 — Licenses & Insurance. You are solely responsible for obtaining and maintaining all required business licenses, permits, zoning approvals, professional certifications, and insurance policies required to operate an equestrian facility in your jurisdiction. DDDG shall have no liability arising from your failure to obtain or maintain such licenses, permits, or insurance.

7.3 — Data Accuracy. You are responsible for the accuracy, completeness, and appropriateness of all information entered into the RanchOS platform, including instructor credentials, rider profiles, lesson schedules, skill assessments, and any other data. You acknowledge that DDDG does not verify the accuracy of information entered by ranch administrators or instructors.

7.4 — User Consent. Before adding any instructor, staff member, rider, or parent/guardian to the RanchOS platform, you are responsible for obtaining appropriate consent from such individuals (or, in the case of minor riders, from their parents or legal guardians) for the collection and use of their personal information as described in these Terms and the Privacy Policy. You represent and warrant that you have obtained all necessary consents prior to adding any individual's data to the platform.

7.5 — Legal Compliance. You agree to comply with all applicable federal, state, and local laws and regulations governing your equestrian operations, including but not limited to: laws governing child safety and protection, applicable equine activity liability statutes, data privacy laws (including COPPA, CCPA, and applicable state laws), employment laws (with respect to instructors and staff), and any other applicable regulations. You are solely responsible for obtaining legal advice regarding your compliance obligations.

7.6 — Payment Facilitation Use. If you activate the billing and payment facilitation features of RanchOS, you agree to use such features solely for legitimate business transactions with your clients (riders, parents, and guardians). You agree not to use the payment features for any fraudulent, illegal, or prohibited purpose. You acknowledge that you are solely responsible for your pricing, billing practices, refund policies, and client relationships.

By using RanchOS in an instructor role, you acknowledge and agree to the following:

8.1 — Qualifications. You warrant that you hold all certifications, qualifications, and credentials required by applicable law, applicable equestrian associations, and the ranch or equestrian facility by which you are employed or retained to provide equestrian instruction services. You represent that you are legally authorized to provide equestrian instruction in your jurisdiction.

8.2 — No Credential Verification. DDDG does not verify, validate, or make any representation regarding the accuracy of any instructor credentials, certifications, experience, or qualifications entered into or displayed through the RanchOS platform. Any credentials or certifications displayed on the platform are provided solely by the ranch or instructor, and DDDG expressly disclaims any responsibility for the accuracy of such information.

8.3 — Independent Contractor Status. Instructors who use the RanchOS platform are employees, independent contractors, or agents of the ranch or equestrian facility that has provided them access to the platform. Instructors are NOT employees, agents, or contractors of DDDG. DDDG does not direct, supervise, or control the instruction services provided by any instructor, does not set instructor compensation, and does not provide equipment or facilities for instruction. No instructor shall hold themselves out as a representative or agent of DDDG.

8.4 — Skill Ratings as Professional Opinion. Skill ratings entered by instructors through the RanchOS platform represent the professional opinion and assessment of the individual instructor at the time of rating. DDDG makes no warranty, express or implied, regarding the accuracy, objectivity, completeness, or reliability of any skill rating or assessment entered by any instructor. Such ratings are provided for informational purposes only and should not be relied upon as definitive assessments of rider safety or competency for any particular activity. DDDG shall not be liable for any decision made in reliance on instructor-entered skill ratings.

9.1 — Facilitator Role. When a ranch enables the billing and payments feature of RanchOS, DDDG facilitates payment processing through Stripe Connect. DDDG acts solely as a technology platform facilitating the connection between ranches and Stripe. DDDG IS NOT A PARTY TO ANY PAYMENT TRANSACTION BETWEEN A RANCH AND ITS CLIENTS (riders, parents, or guardians). The payment relationship for equestrian services is exclusively between the ranch and its clients.

9.2 — Ranch Responsibility. The ranch is solely responsible for: (a) determining and setting pricing for lessons, packages, camps, and other equestrian services; (b) fulfilling the services for which payment is collected; (c) establishing and communicating refund and cancellation policies to clients; (d) processing refunds to clients when applicable; and (e) resolving billing disputes with clients.

9.3 — Platform Fee. DDDG may charge a platform transaction fee on payments processed through RanchOS's billing facilitation features. Any applicable platform fee will be clearly disclosed to the ranch administrator at the time the billing feature is activated and before any transactions are processed. By activating billing features, you consent to the deduction of any applicable platform fee from processed transactions.

9.4 — Chargebacks & Disputes. Chargebacks, payment disputes, and client payment reversals are the sole responsibility of the ranch. The ranch agrees to respond promptly to any chargeback notification from Stripe and to provide all documentation requested by Stripe or DDDG in connection with any dispute. DDDG may hold transaction proceeds in reserve in accordance with Stripe's policies if dispute rates become elevated.

9.5 — Termination of Payment Access. DDDG reserves the right, in its sole discretion, to immediately terminate or suspend a ranch's access to the payment facilitation features of RanchOS in the event of: (a) excessive chargebacks or payment disputes; (b) suspected or confirmed fraudulent activity; (c) violation of these Terms or Stripe's terms; or (d) any other conduct that DDDG determines, in its sole discretion, poses a risk to DDDG, Stripe, or other users of the platform. Termination of payment facilitation access does not terminate the ranch's subscription to other features of the Service.

10.1 — DDDG Ownership. The RanchOS platform, including without limitation its software code, architecture, user interface, visual design, brand elements, trademarks, service marks, logos, trade dress, marketing materials, and all associated intellectual property, is owned by Data Driven Design Group, LLC and is protected by applicable intellectual property laws, including copyright, trademark, and trade secret laws. All rights not expressly granted in these Terms are reserved by DDDG.

10.2 — License to Use. Subject to your compliance with these Terms and payment of applicable fees, DDDG grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal ranch management purposes during the term of your subscription.

10.3 — User Data Ownership. As between you and DDDG, you (or your ranch) own all data, content, and information that you input into the Service ("User Data"), including rider profiles, lesson records, skill ratings, and inventory data. By using the Service, you grant DDDG a limited, non-exclusive, worldwide license to access, store, process, and transmit your User Data solely to the extent necessary to provide and improve the Service and as described in these Terms and the Privacy Policy.

10.4 — Ranch Data Portability. In the event of cancellation or termination of your subscription, you may export your ranch's User Data from the Service within thirty (30) days following the effective date of cancellation or termination. DDDG will make reasonable efforts to provide export functionality in a standard, machine-readable format. After thirty (30) days, DDDG reserves the right to delete User Data in accordance with its data retention policies. DDDG is not responsible for any loss of User Data resulting from your failure to export it within this period.

10.5 — Feedback. If you provide DDDG with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant DDDG a perpetual, irrevocable, royalty-free license to use such Feedback for any purpose, including improving the Service, without any obligation to compensate you.

11.1 — Cap on Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DDDG'S TOTAL CUMULATIVE LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO DDDG FOR THE SERVICE IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

11.2 — Exclusion of Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DDDG, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY: (a) INDIRECT DAMAGES; (b) INCIDENTAL DAMAGES; (c) CONSEQUENTIAL DAMAGES; (d) SPECIAL DAMAGES; (e) EXEMPLARY DAMAGES; OR (f) PUNITIVE DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF DDDG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.3 — Exclusion — Specific Harms. WITHOUT LIMITING THE FOREGOING, DDDG SHALL HAVE NO LIABILITY WHATSOEVER FOR: (a) any loss, corruption, or unavailability of data or User Content stored on the Service; (b) any interruption, suspension, or termination of the Service, whether planned, unplanned, or resulting from circumstances beyond DDDG's control; (c) any actions or omissions of third parties, including Stripe, Supabase, Vercel, Resend, or any instructor, ranch, or user of the platform; (d) any injury, death, disability, or property damage arising from or related to equestrian activities of any kind, whether or not scheduled, managed, tracked, or facilitated through RanchOS; or (e) any loss of business, revenue, profits, or goodwill.

11.4 — Jurisdictional Limitations. Some jurisdictions do not allow the exclusion or limitation of certain categories of damages. In such jurisdictions, the limitations and exclusions set forth in this Section shall apply to the fullest extent permitted by applicable law.

11.5 — Essential Basis. THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION 11 ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN DDDG AND YOU. DDDG WOULD NOT BE ABLE TO PROVIDE THE SERVICE TO YOU ON AN ECONOMICALLY FEASIBLE BASIS WITHOUT THESE LIMITATIONS. THE SERVICE IS NOT DESIGNED OR PROVIDED AS A SAFETY-CRITICAL SERVICE AND SHOULD NOT BE RELIED UPON AS SUCH.

You agree to defend, indemnify, and hold harmless Data Driven Design Group, LLC and its officers, directors, members, employees, contractors, agents, licensors, successors, and assigns (collectively, "DDDG Parties") from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys' fees and litigation costs) ("Claims") arising out of or related to:

• Your access to or use of the Service, including any use by users you have added to your ranch account;
• Your equestrian operations, including any riding instruction, horse care, camp operations, or other equestrian activities organized, scheduled, or managed using RanchOS;
• Your violation of these Terms, including any representation or warranty made herein;
• Any injury, death, disability, or property damage to riders, horses, or third parties under your care, supervision, or arising from your equestrian operations;
• Your violation of any applicable law, regulation, or third-party right, including but not limited to privacy rights, data protection laws, and equine liability statutes;
• Any claim by a rider, parent, or guardian arising from instruction, skill assessment, or equestrian activity conducted by instructors or staff associated with your ranch; and
• Any dispute between you and any user, client, instructor, or third party.

DDDG reserves the right, at your expense, to assume exclusive control over the defense of any matter subject to indemnification. You agree to cooperate with DDDG's defense of such Claims. You may not settle any Claim without DDDG's prior written consent if such settlement imposes any obligation or liability on any DDDG Party.

13.1 — Termination by Either Party. Either party may terminate a subscription at any time by providing at least thirty (30) days written notice to the other party. Your notice of cancellation must be submitted via the in-app settings or by email to dataddgroup@gmail.com. Upon expiration of the notice period, your access to the Service will terminate at the end of the then-current billing cycle.

13.2 — Immediate Termination by DDDG. Notwithstanding the foregoing, DDDG may suspend or immediately terminate your account and access to the Service, without prior notice, in the event of: (a) fraudulent or illegal activity; (b) abuse of the Service or any other user; (c) non-payment of fees after applicable cure periods; (d) material breach of these Terms that is not cured within five (5) business days of written notice; (e) conduct that DDDG determines, in its sole discretion, poses a risk of harm to DDDG, other users, or third parties; or (f) DDDG's determination that continued provision of the Service to you would violate applicable law.

13.3 — Data Export. Following termination or cancellation of your subscription, you will have thirty (30) calendar days to export your User Data from the Service. DDDG will provide reasonable export functionality during this period. After thirty (30) days, your User Data may be permanently deleted from DDDG's systems. DDDG is not responsible for any loss of data resulting from your failure to export within this window.

13.4 — No Refund on Termination for Cause. In the event your account is terminated by DDDG for cause (including fraud, abuse, non-payment, or material breach), all subscription fees previously paid are non-refundable, and any outstanding fees become immediately due and payable.

13.5 — Survival. The following provisions shall survive termination or expiration of these Terms: Section 4 (Equestrian Activity Liability Disclaimer), Section 10 (Intellectual Property), Section 11 (Limitation of Liability), Section 12 (Indemnification), Section 14 (Governing Law & Dispute Resolution), and all provisions that by their nature should survive.

14.1 — Governing Law. These Terms and any dispute arising out of or related to the Service shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

14.2 — Mandatory Arbitration. EXCEPT AS PROVIDED IN SECTION 14.4 (SMALL CLAIMS) AND SECTION 14.5 (EQUITABLE RELIEF), ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF THE SERVICE ("DISPUTE") SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES (available at adr.org). The arbitration shall take place in Denver, Colorado, unless the parties mutually agree to another location. The arbitrator shall apply Colorado law consistent with these Terms. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

14.3 — Class Action Waiver. YOU AND DDDG EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. All Disputes must be resolved on an individual basis. No arbitration or proceeding shall be joined, consolidated, or combined with any other arbitration or proceeding without the prior written consent of all parties to all affected arbitrations or proceedings. If this class action waiver is found to be unenforceable, then the arbitration agreement in Section 14.2 shall be null and void, and the parties shall resolve disputes in accordance with Section 14.6.

14.4 — Small Claims Exception. Notwithstanding the arbitration agreement, either party may bring an individual action in a small claims court of competent jurisdiction for Disputes within the scope of such court's jurisdiction.

14.5 — Equitable Relief. Notwithstanding the arbitration agreement, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

14.6 — Venue. To the extent any dispute is not subject to arbitration or proceeds in court, you and DDDG consent to the exclusive jurisdiction and venue of the state and federal courts located in Denver, Colorado for all such proceedings.

14.7 — Informal Resolution. Before initiating any arbitration or legal proceeding, you agree to first attempt to resolve any Dispute informally by contacting DDDG at dataddgroup@gmail.com and providing written notice of the Dispute. DDDG will attempt to resolve the Dispute within thirty (30) days of receipt. If the Dispute is not resolved within that period, either party may proceed with arbitration or other applicable dispute resolution.

15.1 — Right to Modify. DDDG reserves the right to modify, update, or replace these Terms at any time. When changes are made, DDDG will update the "Effective Date" at the top of this page and, for material changes, will provide at least thirty (30) days advance notice via: (a) email to the ranch administrator's registered address; and/or (b) a prominent notice within the RanchOS application.

15.2 — Continued Use as Acceptance. Except for material changes requiring affirmative re-acceptance, your continued access to or use of the Service after the effective date of any modification to these Terms constitutes your acceptance of the modified Terms. If you do not agree to modified Terms, you must stop using the Service and cancel your subscription before the effective date of the changes.

15.3 — Material Changes. DDDG will use commercially reasonable efforts to identify and designate changes to these Terms that are material — such as changes that significantly affect your rights, legal obligations, or the scope of DDDG's liability. For material changes, DDDG may require your affirmative acceptance (e.g., by clicking "I Agree" within the application) before you may continue using the Service. Failure to affirmatively accept material changes may result in suspension of access to the Service.

15.4 — Archived Versions. DDDG will maintain a history of prior versions of these Terms. You may request copies of prior versions by contacting dataddgroup@gmail.com.

If you have questions about these Terms, wish to exercise any of your rights described herein, or need to contact DDDG for any purpose, please use the following contact information:

DDDG will endeavor to respond to legal and privacy inquiries within a reasonable timeframe. For urgent matters (e.g., suspected unauthorized account access, data breach), please indicate "URGENT" in your email subject line.